I offer a 100% satisfaction guarantee. If for any reason you are not happy with your purchase, it can be returned (except for custom orders as noted below). Please contact me within 60 days of receiving your order if you wish to return or exchange an item at firstname.lastname@example.org to arrange for an exchange or refund. Upon contact, we will provide you with a return authorization number and mailing instructions. Make sure the items are in the same condition you received them in. You will need to use a track able shipping method and insure the shipment. I cannot issue refunds for items never received so you will need these documents in order to file a claim with your shipping service. A full refund of the purchase price (minus the cost of shipping) will be issued once the merchandise is received in its original condition.
Custom orders cannot be returned because they are made to your specifications and may not be saleable to another customer. Due to the fact that I walk you through all phases to ensure your satisfaction, this is generally not an issue. I will guide you through obtaining accurate measurements for proper fit.